"People
are more important than tools. If you don't
believe so, put a good tool into the hand of a
poor worker".
John Bernet
Giving great service requires the right people
and the right service tools.
Support
Our
commitment to customers are
next
business day on-site support
as well as
24
hours responses
time
for
telephone support and online
support.
Our After Sales Service Vision and
Policies
Customer
Support's Vision
To achieve zero level of customer complaints through
constant staff trainings and explorations of new solutions
to provide excellent service and products.
Customer Support's Policy
To enable our customer to meet or exceed their business
objectives through fulfilling their business requirements
and excellent after sales service.
Our Support
Provide support through phone, fax, email, remote control
and on-site
Our Maintenance
Cost effective support throughout the year to maintain
smooth operation
Our Assistance
When further assistance on-site is required, qualified
support personnel is able to assist
Our Training
Experience trainers provide hands on training & assistance
on implementation